Frequently Asked Questions
Everything you need to know about our premium sewing and knitting tools.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-21 business days.
What is your return policy for needlecraft tools?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and safety reasons, opened packages of needles or rotary cutters cannot be returned unless defective.
Do you offer wholesale pricing for craft businesses?
Yes, we provide wholesale accounts for registered brick-and-mortar and online craft retailers. Please contact our sales team via the 'Wholesale' link in the footer to apply.
Are Clover products covered by a warranty?
All Clover products are manufactured to the highest quality standards. We offer a limited warranty against manufacturing defects. If your tool fails under normal use, please contact our customer service team with proof of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.